At LUNORATH, your satisfaction defines our success. If your purchase does not meet expectations, our transparent refund policy ensures clarity, fairness, and peace of mind.
Qualifying Purchases
Products purchased directly through lunorath.it.com qualify for our Money‑Back Guarantee. Orders placed through authorized resellers must follow the refund procedures of the original seller.
Valid proof of purchase required
Order must be completed and delivered
Applies to standard retail purchases only
Digital and promotional items subject to review
LUNORATH offers a 30‑Day Refund Period beginning on the date your order is marked as delivered. Refund requests submitted after 30 days may not be eligible unless required by applicable consumer law.
Refund Period
To ensure fair processing, all claims must be initiated within the stated timeframe.
Claim Process
Our streamlined process ensures timely review and resolution of your request.
Email our support team with your order number.
Provide reason for return and supporting details.
Await confirmation and return authorization.
Ship item back using provided instructions.
Receive confirmation and refund processing notice.
Item must be unused or in original condition
Original packaging included where applicable
No intentional damage or misuse
Return shipping may apply unless item is defective
Requirements
Meeting these criteria helps us process refunds quickly and fairly.
Exceptions
Certain items may not qualify under this guarantee.
Customized or personalized products
Clearance or final sale items
Products damaged due to improper handling
Claims submitted beyond 30 days (unless legally required)
Need Assistance?
Our customer care team is available Monday–Friday, 9:00 AM–6:00 PM (CET).